Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-092: Compliance system failures May 2026: Complio-to-MyClinicalExchange integration not transferring documents with clinical deadline imminent and no institutional response ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| Medium
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Platform Integration Failure
! Date added
| 2026-05-05
|-
! Owner
| colspan="3" | IT Department / Clinical Coordinator
|}
'''Finding.''' Handle 2 (May 4, 2026, one day before clinical deadline) reported that none of the completed compliance documentation was transferring from Complio to MyClinicalExchange, that the deadline was the next day, and that requests for help had gone unanswered, with documents also unable to be attached directly in MyClinicalExchange. A second student in the same thread confirmed the same issue. This documents that as of May 2026, the Complio-to-MyClinicalExchange integration is failing, preventing students from demonstrating clinical compliance, and institutional support is unresponsive to urgent requests.

'''Evidence.''' Handle 2 (May 4, 2026, [post link redacted]): reported the same integration failure, an imminent deadline, no response to help requests, and no location to upload Fit Testing or orientation modules referenced in the compliance email. Source group: Herzing Direct Entry MSN Facebook Group Export (Dec 2022 to May 2026): Exhaustive Line-by-Line Review: 34,887 lines, 1,350 posts, 14,112 comments, 8 passes (Volume 7).

'''Reported statement.''' Handle 2 reported that none of the completed compliance documentation was transferring from Complio to MyClinicalExchange, that the clinical deadline was the next day, and that requests for help had gone unanswered, with the system also not allowing direct attachment of documents or providing a place to upload required orientation modules.

'''Standards.''' ACEN Standard 5: technology systems supporting clinical compliance must function reliably. Students cannot be denied clinical access for compliance failures caused by institutional platform integration failures. 34 CFR §668.14 (administrative capability): institutions must maintain functional administrative infrastructure. Unresponsive support during an urgent compliance deadline with the following day's deadline approaching constitutes an administrative capability failure.

'''Impact.''' Students unable to demonstrate clinical compliance due to platform integration failures risk clinical dismissal, an outcome with cascading academic consequences (course failure, graduation delay). The unresponsiveness to help requests compounds the harm.

'''Notes.''' This is consistent with the long-standing pattern of compliance platform failures (CastleBranch/Complio issues documented since Cohort 1 in 2023). Cross-reference: {{HU|HU-041}} (Sherpath failures), {{HU|HU-075}} (grade transfer failures), {{HU|HU-082}} (Spring 2025 grade crisis).

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